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Billing

This tab allows you to view and manage your current plan and billing history.

Current plan​

The current plan section displays your current subscription plan. If you have a paid plan, you can change or cancel your plan by clicking on the Change plan button. This will open a popup where you can select a new plan or cancel your current plan by selecting the Free plan.

The subscription status field shows the status of your current subscription. If your subscription is active, it will show Active. If you have any expired invoices, it will show Inactive. In that case, a warning banner will appear at the top of the page with a link to your billing portal where you can update your payment method and pay any outstanding invoices.

The mandate status field shows the status of your credit card mandate. If your mandate is active, it will show Active. If your mandate is inactive, it will show Inactive. In that case, a warning banner will appear at the top of the page with a link to your billing portal where you can update your payment method and re-enable your mandate.

Usage​

The usage section displays your current usage for the billing period. It shows the number of users active in the current billing period and the number of users included in your plan. It also shows an estimation of the total number of MAUs (Monthly Active Users) at the end of the current billing period, the end date of this period, and the estimated amount of the next invoice based on your plan and usage.

Billing information​

The billing information section displays the billing details associated with your tenant. This information is used for your invoices. If you need to update your billing information, please contact support by using the contact form.

Start a paid plan​

If you are on the Free plan, you can start a paid plan by selecting one of the paid plans. A popup will appear where you can enter your billing information. Click on the confirm button to enter your payment details and start your paid plan.

Invoices​

The invoices section displays a list of your past invoices with the payment status. You can view and download each invoice by clicking on the Download invoice button next to the invoice. The invoices are listed in reverse chronological order, with the most recent invoice at the top.

More information​

For more information about billing and subscriptions, please see the Billing and subscriptions documentation.